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Clinic Policies

Scheduling Appointments:

ALL CLIENTS ARE REQUIRED TO HAVE A PAYMENT METHOD ON FILE IN ORDER TO BOOK AN APPOINTMENT. You may pay for your session with cash, check, voucher (e.g., groupon/living social), the card on file, or a different card at the time of your appointment. (This does not apply to deals purchased through the booking site; such deals must be paid for at the time of purchase and are non-refundable.)

When available, same-day appointments are accepted. All policies governing late cancellations and reschedules still apply, so please do not schedule a same-day appointment unless you are certain that you can keep it.

Late and missed appointments:

Everyone has things that happen in their lives that can throw their schedule off-balance. We get it! From a desire to be fair and effective for all of our therapists and clients, we have developed the policies below. By scheduling an appointment, you are indicating that you agree to these policies:

I understand and agree that massage/bodywork is not appropriate care for infectious or contagious illness. I will cancel my appointment as soon as I am aware of an infectious or contagious condition, and I understand that the Clinic may waive any charges associated with my cancellation.  I understand that my therapist may be ethically or legally required to cancel or immediately stop any session if s/he reasonably believes or discovers that I have medical contraindications for massage.

I agree to provide 24 hours advance notice when rescheduling or cancelling an appointment.   I understand and agree that if I should fail to contact the Clinic at least 24 hours before the start time of my appointment, and I forget or consciously choose to forgo my appointment for whatever reason, I will be charged 100% of the fee for the scheduled service, which will be charged to the payment method on file, and which must be paid in full before another appointment will be scheduled. I further indicate that I understand that any pre-paid balance, package, gift certificate, or service certificate that I hold may be redeemed/decremented to cover the fee for the appointment, in lieu of charging me any fees incurred.

I understand that I am expected to be ready to begin my session at the scheduled starting time. I agree that even if I am not ready to begin at my scheduled starting time, I will pay 100% of the cost for the appointment I have scheduled, even if there is not enough time remaining for me to receive any treatment.  This applies to, but is not limited to, clients who are present at the studio but unavailable to start (e.g., on a call) when their appointment time begins, clients who have not completed their Client Intake Form before their appointment time begins, and clients who arrive late. In such cases, I understand that my therapist will determine, at their sole discretion, whether there is enough time remaining to start a treatment, and I agree to abide by their decision.  I understand and agree that my session may be shortened in order to accommodate others whose appointments follow mine.

In the rare circumstance that the Clinic needs to cancel or reschedule your appointment with less than 24 hours’ notice, you may be offered a session upgrade to compensate for your inconvenience. The exact nature of such an upgrade is at the sole discretion of the Clinic, and this policy is subject to change or cancellation without notice. If your therapist is not ready to begin your treatment at your scheduled appointment time, your appointment may be extended (if time allows), or your rate will be reduced based on the length of treatment given.