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Studio Policies

By scheduling an appointment, you are indicating that you agree to the following policies:

Scheduling Appointments:

ALL CLIENTS ARE REQUIRED TO HAVE A PAYMENT METHOD ON FILE IN ORDER TO BOOK AN APPOINTMENT. 

You may pay for your session with a gift certificate, cash, check, or credit card (on file or a different card) at the time of your appointment. (This does not apply to deals purchased through the booking site; such deals must be paid for at the time of purchase and are non-refundable.)

Same-day appointments are not accepted.

Late and missed appointments:

24 HOURS ADVANCE NOTICE IS REQUIRED WHEN RESCHEDULING OR CANCELLING AN APPOINTMENT.

Please remember that appointments are commitments made by both therapist and client. We have both committed our valuable time to each other. I will honor your time by providing you with a high-quality massage and my undivided attention to your therapeutic needs; please honor mine by being at the Studio and ready to begin your appointment at the scheduled starting time.* If you will be unavailable for any or all of the time I have committed to you, please respect my time and energy by cancelling or rescheduling our appointment at least 24 hours before it is scheduled to begin, so that I may make another appointment. If you cannot for any reason, then I ask that you make a fair exchange for my time and energy that I have set aside for YOU by paying for your appointment in full.

*At the Studio and ready to begin your appointment at the scheduled starting time: It is important that you be Fully Present when it is time for your appointment to begin–that is, that you are not dividing your energies and attentions. Honor your massage and your commitment to self-care by arriving in plenty of time, by silencing or turning off your electronic devices, and by having any necessary paperwork in hand. 

While massage is good for most bodies, it is not the right modality for all conditions. There are certain medical conditions that make massage unsafe or inappropriate on part or all of the body, on a temporary or (rarely) a permanent basis. If you have an acutely infectious or contagious condition, or have had a fever within 24 hours of your appointment, please do not come to the Studio! You will not receive a massage. Call/text/email, and we will work out a different date for your session. If you are not sure whether massage is appropriate for you, contact me! If it becomes clear during your session that massage is not appropriate or safe for you, our session will end immediately, and you will be expected to pay for the time that was reserved for you. 

In the rare circumstance that I cannot honor our appointment, I will make every effort to contact you at least 24 hours before our appointment begins. If I must cancel with less than 24 hours’ notice, I will make a fair exchange for your inconvenience. The exact nature of such an exchange is at the sole discretion of the Studio. 

Client Conduct:

I work in a setting with other professionals. Please respect the workspaces of others. Kindly set cell phones/electronic devices on silent when you arrive, and keep voices low. You and anyone who comes with you are welcome to sit in the waiting area or one of the unused conference rooms, however, we ask that you not enter the offices/workspaces of other companies/groups, that conversations be quiet, that headphones be used when consuming media, and that conference rooms be vacated upon request.

Massage is entirely non-sexual in nature; I am not available for innuendo, “off-color” remarks or jokes, or any kind of sexual contact with, for, or from clients. Electing to ignore this boundary will result in the termination of the current session, which will be charged to your account, the cancellation any future sessions scheduled, and termination of your status as a client. Any pre-paid sessions will be forfeit and ineligible for refund.

Consent to Treat & Release of Liability:

I understand and agree that it is my choice to receive massage therapy. I am aware of the benefits and risks of massage and give my consent to be treated. I understand that there is no implied or stated guarantee of the successful outcome of any session or course of treatment. I voluntarily release my therapist and GuideStar Therapies (hereafter, “the Clinic”) from any civil action of any sort that may arise from my participation in massage therapy, and understand and agree that this release is binding on me and on my representatives, heirs, executors, and assigns.

If I experience pain or discomfort during the session, I will immediately inform my therapist so that pressure/strokes can be adjusted to my level of comfort. I will not hold my therapist or the Clinic responsible for any pain or discomfort I experience during or after the session.

I understand and agree that massage therapy is a complementary therapy, and is not a substitute for medical examination, care, diagnosis, or treatment. I understand that my therapist is not qualified to perform spinal or skeletal adjustments, nor to diagnose, prescribe, or treat physical or mental illness. No discussion of medical conditions, nor discussion of or referral to alternative therapeutic modalities, is intended as medical advice, nor shall it be construed as medical advice.

I have informed/will inform my therapist of all medical conditions of which I am aware; I agree to inform my therapist immediately of any changes in my health information or status. I understand that there shall be no liability on the therapist’s part should I forget (or consciously decline) to do so. Further, I understand and agree that if a change in my health information or status presents a risk to my therapist, and I forget or consciously decline to share that information with my therapist, I may be dismissed from the Clinic, and I may be held liable for any resulting harm that comes to my therapist or to the Clinic.

 

Therapeutic Records:

I understand and agree that medical records will not be released except as necessary to comply with applicable laws or with my express permission. I understand and agree that I will need to complete and sign a release form if I would like for the clinic to share my medical information, and I will need to complete and sign a separate release form if I would like for my healthcare team to share my medical information with the clinic. These forms are available from my therapist on request.